Supervisory Development: Managing Conflict Webinar

Click on the timestamp below to jump to: 0:11 Welcome | 02:30  Common Approaches to Conflict | 05:25 Benefits of Conflict | 05:55  Get Ready: Self Awareness (competencies, your approach to conflict) | 09:17  Get Set: Assessing Conflict (conflict sources) | 13:20  Go: Mastering Conflict Management Skills | 13:20 Knowing When to Get Involved | 16:17 Managing Emotions | 27:32 Building Trust | 33:50 Seeking Solutions | 38:49  Announcements and Q&A