Assembled Office Hours: Adherence

Join Adrien, Shelton & Valerie as they discuss adherence & conformance in this second installment of Office Hours with Assembled! 00:00 - Intro 02:11 - Agenda Overview 03:17 - Definitions (Adrien) 09:54 - Example walkthrough (Adrien) 15:01 - Adherence as an agent-friendly metric (Adrien) 19:37 - Agent coaching tips (Shelton) 24:18 - Productivity gain possibilities (Val) 28:49 - How Assembled can help track adherence & conformance (Val) 41:49 - Q&A Visit Assembled University for more educational content on this and other workforce management topics! https://www.assembled.com/university/...