PEX cardholder training
PEX
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PEX cardholder training
7 855 просмотров · 4 г. назад
PEX
301 подписчик
7 855 просмотров · 4 г. назад
Learn how to use your PEX card from day one. This training video walks
cardholders through every feature of the PEX cardholder platform — from
registration to reconciliation.
What's covered:
00:00 – Introduction
00:05 – How to register your PEX card at dashboard.pexcard.com
00:28 – Updating your profile and notification settings
01:19 – Navigating the cardholder dashboard
01:28 – How to submit a funding request
02:00 – Viewing and reconciling transactions
02:53 – Adding receipts, tags and notes to transactions
03:56 – Approvals and rejections explained
04:15 – Exporting reports and card statements
04:40 – Understanding spend rules and card restrictions
05:14 – How to contact PEX cardholder support
❓Frequently asked questions:
How do I register my PEX card?
→ Go to dashboard.pexcard.com, enter your 16-digit card number and verify
your identity using the code sent to your email.
How do I request more funds on my PEX card?
→ Click "Request Funding" on the main dashboard, enter the amount and
reason, and your administrator will review the request.
How do I add a receipt to a PEX transaction?
→ Go to the Transactions tab, click the transaction, and use the Upload
button to attach your receipt.
Why was my PEX card declined?
→ Your administrator may have spend rules in place. Check the Spend Rules
tab to see any restrictions on your card.
How do I get low balance alerts on my PEX card?
→ Set a balance threshold in the mobile app to receive text notifications
when your card drops below that amount.
How do I contact PEX cardholder support?
→ Find the support phone number under "Contact Us" at the bottom of the
screen, or on the back of your card.
Register and log in at: dashboard.pexcard.com
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