How AI Agents Are Reshaping Customer Engagement | ROI Digger

What happens to sales when the conversation itself triggers the action? In this episode of ROI Digger, Viswadevam and Johnson unpack how AI agents are reshaping customer engagement moving sales teams from manual note-taking and slipped follow-ups to work that happens on its own. It's a candid discussion between two industry experts on what's actually changing on the ground: AI handling meeting prep and follow-ups, the shift from manual to automated across the funnel, and what AI chat and voice agents mean for the reps using them every day. With Dreamforce 2026 opening this week under the theme "Becoming an Agentic Enterprise," they also break down Claudeforce the Salesforce & Anthropic partnership putting live CRM data and prebuilt sales skills right where sellers work - and what it signals for every revenue team. If you're a Founder, CXO, or Head of Sales, Marketing, or CS weighing where AI fits in your GTM engine, this one's for you. ON THE PANEL Johnson Pillay – Sr Manager, Account Management Viswadevam – Manager, Sales Explore more AI Voice Agent AI Chat Agent https://bit.ly/4iZJ8sf