Platform Builders EP#8: 'Because the Board Said So' Is Not An AI Use Case

The pressure to “do something with AI” is real. Knowing where to start is the hard part. On the latest episode of FXL's Platform Builders, we sit down with Field Service leader Charles Hughes to talk about AI in Field Services. The conversation goes into: → Why every AI project should start with a problem statement → What order works: fix the process, organize the data, then apply the technology → Why customers will trade a faster response for a first-visit fix → How “right, wrong, or preference” gets technicians to trust AI routing → Where AI fits first and what should stay human Plus, Charles shares why the best AI rollouts start small and let the technology earn its way up to complex work. Follow FXL on all our socials for more: YouTube 👉    / @fieldservicexl   Spotify 👉 https://open.spotify.com/show/1WnZXF3... LinkedIn 👉   / fieldservicexl