The End of the False Alarm: Fewer Fines and Faster Investigations Across 1,000 Sites

Police departments have changed how they answer alarms. Verified and no-response ordinances mean an unverified signal can sit at the bottom of the dispatch queue or draw no response at all. For an operator with sites across hundreds of jurisdictions, each with its own fine schedule, that turns into recurring penalties and slower answers when something real happens. Multi-site risk leaders now carry two problems at once. They have to keep police responding where ordinances have raised the bar, and they have to get evidence out of their video systems fast enough to matter for an investigation. The two rarely get solved together. Brian New leads risk management and asset protection for Banfield Pet Hospital, where he oversees security across more than 1,000 locations. In this session he shares what actually works at that scale: keeping police responsive where ordinances now demand verification, and turning an underused video system into a dependable investigations tool. Josh Dempsey, Interface VP of Sales brings the view across Interface’s multi-site customer base, including what changes when a site goes dark and when the exterior becomes the exposure. A moderated discussion will draw out the operational details and the results behind each.