X1GAUGE/Engineer : lufigauge@outlook.com /check your spam/junk folder—some replies might be in there

Please note:​ Recently, many clients have reported not receiving replies from our engineers. We sincerely apologize for this frustration. We failed to consider that our responses might be filtered into your Junk/Spam folder. Typically, unless it is a Chinese public holiday or a weekend, our engineers reply within 24 hours. However, because we need to send customized PID files as attachments, some emails are mistakenly flagged as spam by Outlook. Please kindly check your junk/spam folder to see if our replies are there. Thank you for your purchase.Please be advised that depending on the automobile brand and production date, the x1 gauges' built-in program systems cannot read engine oil temperature/pressure, transmission temperature, and pressure by default. Currently, all newly manufactured gauges in these series come pre-loaded with data packages for oil temperature, oil pressure, transmission temperature, and other pid parameters for some car brands. You can test these built-in Pid data packs one by one by selecting the corresponding package for your vehicle's brand. Please understand that the pre-loaded PID data packs might not support your specific car due to variations in model and production date. Alternatively, you can use an automotive diagnostic tool to find the specific PID data for your vehicle's oil temperature and oil pressure. You can then send this data to our engineers, who can create a custom PID profile tailored correctly for your car. （If data such as oil temperature/oil pressure, transmission temperature/pressure is important to you, and the PID data packet is not suitable for your vehicle, you can use a tool like the LAUNCH OBD2 diagnostic scanner to find the corresponding PID parameters and send them to our engineers. Our engineers will then create a custom PID data packet specifically for you For PID customization and other issues, you can contact our engineers: lufigague @outlook.com If you purchased the product from Amazon, don't worry if you encounter any issues with its usage. Please contact our engineers. Our engineers will solve the problem for you as soon as possible.