Happy passengers: How RSSB helps rail keep customers safe and satisfied

We’re working with the rail industry to deliver a passenger-centric rail service. We’ve been reminded in recent years of how important rail passengers are. The sharp decline in numbers seen during the pandemic showed us that passengers are rail’s lifeline, just as rail is theirs. Visit https://www.rssb.co.uk/our-business-plan for an introduction to our work in this area, including examples of specific workstreams and outputs.