Introduction to Process Mining

Process mining involves mapping and analyzing our business processes using event log data. Since process mining is data-driven, it provides an objective view of the process -- rather than an opinion. In process mining, we start with process data -- or "event logs". The data explains who does what in the process and when. (For example, at a doctor's office, a patient received a chest x-ray at 3:50 on 5/3/2022.) That data is fed into a process mining tool that auto-generates a process map. We can then explore and drill-down into those process maps to generate insights and ideas for improving the process.