Agent Scripts and Macros | #PowerPlatformTV 048

Welcome to POWER PLATFORM TV! SUBSCRIBE to keep up to date on the Microsoft Power Platform, Power BI, Power Apps, Power Automate, Dynamics 365, and more. In this video, we look at Omnichannel and Customer Service Workspace Agent Scripts and Macros. 0:00 Channel Intro 0:10 What are Agent Scripts and Macros 1:00 Workstream and Template Setup 4:00 Macro Setup 16:09 Running a Power Automate Flow from a Macro 19:39 Agent Script Steps Setup 26:00 Demo Check out my website, one of the leading blogs on the MICROSOFT POWER PLATFORM: https://carldesouza.com If you enjoyed the video, please LIKE and SUBSCRIBE! And PLEASE follow me on: Twitter:   / carldesouza   LinkedIn:   / carld   YouTube:    / carldesouza   Thanks!