From Product to Experience: What Creates Value Now? | CXO Circle by LinkCxO

What are customers really paying for today — product features, a better experience, or the outcomes a product delivers? In this LinkCxO CxO Circle discussion, “From Product to Experience: What Creates Value Now?”, senior leaders and product professionals explore how customer expectations, business priorities, and AI are reshaping the way organisations define and deliver value. The conversation moves beyond traditional product-centric thinking to examine what matters most to customers today: solving real problems, delivering meaningful outcomes, building trust, and making better use of technology. Key themes explored in the discussion: • From Product to Outcomes: Why organisations need to focus on the results customers want to achieve, not just the features they offer. • Customer Experience and Trust: How convenience, reliability, and trust influence the value customers perceive. • AI and the Changing Product Landscape: How AI is changing product development, customer expectations, and the use of data to deliver better outcomes. • Human Judgment in an AI-Driven World: Why context, oversight, and accountability remain essential as organisations adopt AI. Anchor: Bala Murali — Co-founder, CEO, Spontaine Featured participants: Bhargavi Dingankar — Lead Product Manager, Mastercard Ashish Bari — Founder, Stealth StartUp in Health Tech Bijay Sahu — Sr. Management Consultant, Veritux Dibya Prakash Sahoo — Associate Vice President – Product, MarketsandMarkets Nirupama Santhosh — Lead Media Lab, IIHS ( Indian institute for human settlements ) Kiruthiga Dhanasekaran — Independent Consultant , ex VP, Fidelity Tariq Hasnain — Founder & R&D Head, Hasnain Energy Prem Govindan — Co-Founder & CTO, GTMco.ai Atul Srivastava — Global HSEQ Consultant. Ex-Vice President. Independent Director Aspirant, Freelance Management SME; Project Health and Safety Services Ltd (UK), ex-Reliance Industries Ltd; ex- QatarEnergy Subrahmanya S — Global CIO, Ascendion Abhishek Sharma — Business Mentor, Freelance Rubal Sabharwal — Founder & CEO, RS Advisory and Lilaya Bharath Kumar — Principal Product Manager, BT Group Hosted by LinkCxO, the CXO Circle brings leaders together to exchange perspectives, challenge conventional thinking, and explore business questions that matter across industries. Join LinkCxO’s CxO Circle: https://linkcxo.com/tab/clubs?utm_sou... &utm_medium=Video&utm_campaign=cxo_circle_club The question to take away: Are we building products customers can use, or solutions that deliver the outcomes they truly value? ------------------------------------------------------------------------------------------------------------------------------- 🎯 EXPLORE MORE FROM LINKCXO - 🌐 Website : https://linkcxo.com/ 📲 Join LinkCxO : https://linkcxo.com/login-signup 💼 LinkedIn :   / linkcxoglobal   LinkCxO is an exclusive AI-based CxO’s Marketplace that brings together 30,000+ CxOs and Business Leaders. #LinkCxO #CxOStory #SeniorLeadership #ExecutiveInsights #ProductLeadership #CustomerExperience #ArtificialIntelligence #ProductManagement #LeadershipJourney #BusinessLeadership #CLevelLeadership