Cristina Heta - Conflict Management (Extended Preview)

For More Info: https://go.rutgers.edu/heta-conflict-... Instructor Cristina Heta previews her Conflict Management course for business professionals. What comes to mind when you think of conflict in the workplace? Who specifically comes to mind when you think of conflict? This longer preview introduces presenter Cristina and her course on conflict management within the workplace. She says that statistically, you can resolve up to 95% of conflicts with one skill: self-awareness. She illustrates the 5 styles of conflict engagement and how a heightened sense of self-awareness combined with an awareness of conflict engagement style, you can help to mediate conflict. Cristina utilizes dynamic and engaging exercises to demonstrate conflict management and techniques. The full version of this course discusses the nature and origins of conflict and shares practical tips for settling workplace disputes. By defining the five main approaches to conflict and exploring ways in which they interact, the course provides a unique perspective on conflict management, ultimately demonstrating how through a heightened self-awareness, participants can reduce all conflict by up to 95%. The course concludes by offering participants steps for resolving conflict in ways that are fair to all parties. Cristina Heta is the Founder and CEO of Manager on Call, a human resources consulting organization that provides on-call people management expertise and support to business leaders. As an executive coach and consultant, Cristina’s direct and demanding style pushes her clients out of their comfort zone, rewarding them with a great sense of accomplishment. As a trainer and a speaker, Cristina leverages her acting background (you can catch her in re-runs of Law & Order) to create dynamic and engaging presentations filled with stories, case studies, and most importantly, practical knowledge that can be applied on the job. Interested in bringing the full version of this course to your company? The full version this course can be customized to suit the needs and initiatives of any organization. Contact us today to find out how to bring this topic and instructor -- or any of our over 200 course topics -- to your facility. Some organizations may even be eligible to receive grant funding for this training to develop the skills of their employees for no out-of-pocket expense. Bring this training course to your company today! Contact us for more information: web: www.cpe.rutgers.edu/wd phone: 848-932-9271, press 9 Workforce Development Unit | Office of Continuing Professional Education | Rutgers University