When Things Go Wrong: What Failure, Conflict and Coaching Can Teach Us About Leadership

When leadership gets difficult, what do you do? Andrew Fitzmaurice is joined by Mark Kitson, an experienced business leader and consultant with a career spanning Whitbread, Costa Coffee and senior leadership roles across the food and hospitality sector. They explore what really happens when things don't go to plan - from failed strategies and business crises to conflict, difficult conversations and the isolation that can come with leadership. Mark shares some honest lessons from his own career, including why failure can be one of the most valuable teachers, why leaders need to stop avoiding uncomfortable conversations, and how coaching isn't always about giving people the answers. Because leadership isn't about having all the answers. Sometimes it's about having the confidence to say: "This isn't working. What do we do next?"