How to Manage Poor Performance - Free Webinar

Poor performance is one of the most common, and most avoided, conversations at work. This free, practical hour covers how to spot performance problems early, prepare properly, and handle the conversation well. Recorded live on 24 September 2026 and presented by Campbell Urquhart, Managing Director of White Cube Consulting. Chapters: 0:00 Welcome and introduction 1:38 What this session covers 3:52 What drives performance: the three big factors 9:18 Why managers miss the simple things 14:19 What holds performance back 17:43 Change, workload and when to expect a dip 21:02 How can I help you do your job better? 23:59 Putting a review process in place 26:32 Why feedback has to be regular and specific 28:43 The four types of performance conversation 33:13 When prevention has not worked 34:24 The standard setting meeting 37:16 Setting SMART objectives and agreeing next steps 40:06 Three feedback models 43:37 Preparing for a difficult conversation 46:23 Case study: persistent absence 51:30 Case study: a serious incident 55:38 Closing thoughts Read our free How to Guide on managing poor performance: https://www.whitecubeconsulting.com/m... Download 140 free HR documents and templates: https://www.whitecubeconsulting.com/h... Upcoming free webinars and recordings: https://www.whitecubeconsulting.com/v... White Cube Consulting, Aberdeen. HR consultancy, recruitment, psychometrics, development and outplacement across Scotland and beyond. www.whitecubeconsulting.com