“Everybody’s Business” – Quality management at an organisational level (Webinar 1)

Skip to a particular presentation: • 10:10 - Michael Canavan – Quality Management: A Healthcare Improvement Scotland Approach • 30:12 - Dr Amar Shah – Quality at an organisational level in ELFT • 47:18 - Dr Nicola Burgess – Antecedents of an improvement culture: Lessons from the NHS-VMI partnership Following on from an initial webinar held in September 2021, this is the first in a new series of four webinars designed to support Q members to develop a deeper understanding of Quality Management Systems. Through an interactive session, with guest speakers Dr Amar Shah (East London Foundation Trust) and Dr Nicola Burgess (Warwick Business school), participants covered the following: Understanding of the principles and mechanisms that organisations apply to deliver whole organisational quality management. Recognising different levels of organisational maturity and to be able to assess their own organisation against these levels. Considering “where to start?” through discussing and learning from others are different stages of organisational maturity. Healthcare Improvement Scotland (Joanne Matthews and Michael Canavan) also joined. Find out more on the Q website: https://q.health.org.uk/event/everybo...