Scaling a Group Practice Without Sacrificing Your Vision with Michelle Perry

EPISODE SUMMARY In this episode of The Claim Game, Jeremy Zug sits down with clinical psychologist and practice owner Dr. Michelle Perry to discuss innovation, problem-solving, and leadership in private practice. Michelle shares how the limitations of insurance led her to explore new models of care, including wellness services, therapy intensives, and ketamine-assisted therapy. She also explains how she uses data to solve business problems, recognize when it’s time to pivot, and lead with both compassion and accountability. KEYWORDS Private Practice Leadership, Group Practice Growth, Practice Management, Ketamine-Assisted Therapy, Therapist Leadership, Lean Six Sigma, Mental Health Practice, Practice Growth, Employee Accountability, Practice Owner TAKEAWAYS Innovation May Require a New Approach: When traditional insurance models limit care, practice owners can explore creative, compliant alternatives. Solve the Right Problem: Identify the root cause and use data before jumping to a solution. Pivoting Isn’t Failure: When something isn’t working, use what you’ve learned to find a better opportunity. Hold Space AND Hold Standards: Great leadership requires protecting your vision and setting clear expectations. Compassion and Accountability Can Coexist: You can support your team while still holding people accountable to their commitments. Protect Your Culture: Addressing underperformance and establishing clear standards helps protect the entire team. CHAPTERS 00:00 Breaking the Mold of Traditional Therapy 20:16 Stop Forcing It: Knowing When to Pivot 34:08 Protecting Your Vision as a Practice Owner 47:45 Connect with Michelle RESOURCES Today Sponsors: Visit practicesol.com (http://practicesol.com) Connect with Michelle on LinkedIn (  / dr-perry  ) Email Michelle: michelle@getcenteredwellness.com (mailto:michelle@getcenteredwellness.com) Learn More About The Claim Game: Visit (https://www.google.com/search?q=https...) practicesol.com/podcast (http://practicesol.com/podcast) The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting (https://www.google.com/search?q=https...) The Hourglass Learning Hub (http://practicesol.com/hourglass) . Our Blog: Explore years of educational articles on billing and practice management at (https://www.practicesol.com/blog) Practice Solutions Blog (http://practicesol.com/blog) . Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance (https://shop.ingramspark.com/b/084?pa...) .