Juran on Quality Planning: Session 12 - Develop Process: Design

Identifying necessary process features to produce product features and meet goals is the focus of session 12 of the Juran on Quality Planning Video Series. This is done through identifying goals that have been set without customer participation, and then determining how to secure outside customer support in refining goals. Once this is done, you record your gathered information, and identify process features required to create the product features and meet the product feature goals. This video is provided by Juran Global. Please come visit us at www.juran.com