AI in hospitality: What a machine should never touch | The Tourism AI Podcast

Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! Email info@tourismainetwork.com to learn more. Kate Colley co-owns Hatch Hospitality with her husband, a chef and culinary consultant. Her own background is marketing, communications, branding and media relations, including ten years with Four Seasons Hotels in Vancouver and Whistler and the launch of Naramata Inn at the start of the pandemic. She joins Peter Pilarski to talk about how a two-person business uses AI, where it belongs in hospitality and where it does not, and why she has joined Tourism AI Network's Expert Advisory Network. What we cover: • Running Claude and ChatGPT against each other, and what each one is better at • Why the back office is where AI earns its place: menus, payroll, schedules, SOPs, and newsletters • The reluctance Kate hears from chefs, and what changes the first time someone tries it • Using AI as a teacher, and knowing your own work well enough to tell it when it is wrong • Where the existential risk conversation sits next to the risks an operator controls Kate Colley, Co-owner, Hatch Hospitality. Peter Pilarski, Founder, Tourism AI Network; President, CIPR Communications. Chapter Timestamps: 00:00 - Intro 01:06 - Kate Colley on Hatch Hospitality and Four Seasons 03:26 - Claude and ChatGPT, played against each other 05:39 - Where AI belongs in hospitality, and where it does not 09:01 - Using AI as a teacher, and knowing when it is wrong 10:46 - Peter on building a platform from nothing 17:51 - Kate joins the Expert Advisory Network 22:40 - The back-office load in a hospitality operation 25:52 - Reluctance in the culinary world 30:09 - Existential risk, and the risks closer to home Listen on Spotify: https://open.spotify.com/episode/5Ruk... Follow Tourism AI Network Instagram:   / tourismainetwork   Facebook:   / tourismainetwork   LinkedIn:   / tourism-ai-network   Website: https://tourismainetwork.com This podcast was recorded using Riverside.FM -- the platform we trust for studio-quality remote recordings. With local tracks, HD video, and easy guest access, Riverside makes it simple to create pro-level podcasts from anywhere. Want to launch your own? Try Riverside here: https://riverside.sjv.io/Z64Y71 #AIinTourism #TourismAI #AIAdoption #Hospitality #TourismIndustry #CulinaryTourism #SmallBusinessAI