The AI Debate is Missing the Point

What does the future of work really look like in the age of AI? In this episode of FinTech Focus TV, Toby Babb is joined by Thomas Kim, Chief Executive Officer at Zone, to explore the reality behind AI, automation and the agentic revolution. Thomas challenges the idea that AI will either replace people entirely or fail to deliver on the hype. Instead, they discuss how AI can work alongside people to increase productivity, transform traditional SaaS businesses and reshape roles across finance, engineering and product. From AI-powered forecasting to faster product development, they explore what practical AI adoption looks like and what the shift towards an agentic future could mean for businesses in 2026 and beyond.