Ep 160: Transformation Over Information: Why We Need Learning Architects | Lindsay Thibeault

Summary: In this episode, Lindsay Thibeault, co-founder of SAS Academy Advisors, shares insights on the evolving landscape of customer education, the role of AI, and how to measure the true impact of educational initiatives in SaaS companies. Key Topics: The importance of infrastructure in customer education. How AI can scale and improve learning outcomes. The shift from knowledge transfer to behavior change. Aligning messaging across departments for better customer experience Using data and stories to measure educational impact. Credits: Show direction: Debra Wilson Show design: Kensie Smith Show manager: Jane Harvey