Dynamics CE Explained: 23 Years of Microsoft Renaming the Same CRM

Microsoft shipped CRM 1.0 in 2003 and CRM 3.0 in 2005. There is no 2.0. That turned out to be the pattern for the next twenty years: same engine, new name. This is the history of what people still call "Dynamics CE": Microsoft CRM, Dynamics CRM, Dynamics 365, Customer Engagement, Common Data Service and Dataverse. In order, with what actually changed under each rename: custom entities and xRM in 2005, solutions in 2011, the Web API, the Unified Interface, and why the online "Customer Engagement" plan stopped existing in October 2019 while everyone kept saying CE anyway. A note on licensing: it changed with almost every rename in here and it is still changing. Check the current licensing guide or ask a partner. No prices in this video. Chapters 0:00 Intro: there is no CRM 2.0 1:55 Microsoft bought a business-apps company 3:24 CRM 1.0 and the missing 2.0 4:52 2005: CRM stopped meaning CRM 7:04 CRM 4.0: your server, or ours 8:26 CRM 2011: solutions arrive 9:42 CRM 2013/2015: the redesign 11:16 Dynamics 365: a logo is not an engine 13:10 Version 9 and the end of the CE plan 15:34 Dataverse: the name that stuck 17:08 The cheat sheet Sources for the dated claims Microsoft completes acquisition of Great Plains (5 April 2001): https://news.microsoft.com/2001/04/05... Microsoft introduces the Microsoft Dynamics brand (6 September 2005): https://news.microsoft.com/2005/09/06... Deprecation: Dynamics 365 for Customer Engagement: https://learn.microsoft.com/en-us/dyn... Dynamics 365 Customer Engagement (on-premises): https://learn.microsoft.com/en-us/dyn... CE apps v9 on-premises lifecycle: https://learn.microsoft.com/en-us/lif... What is Microsoft Dataverse? (2020 terminology change): https://learn.microsoft.com/en-us/pow... Screenshots Web client, Unified Interface and record screenshots: Microsoft Learn. Used with permission from Microsoft. CRM 1.0 and CRM 3.0 screenshots: Jukka Niiranen, jukkaniiranen.com CRM 4.0 screenshot: Magnetism Solutions blog CRM 2011 screenshot: CMSWire Microsoft, Dynamics 365 and Dataverse are trademarks of the Microsoft group of companies. I build custom business apps on Power Platform: https://www.domestiquesolutions.com/ #dynamics365 #dataverse #powerplatform #crm #powerapps