Phi Moments Podcast | Episode 7 - How Agentic AI Is Redefining Fan Engagement ‪@oneelevate‬

The competitive edge in sports and entertainment has shifted. It's no longer about what happens on the court; it's about what happens in the data behind every fan interaction, ticket purchase, and brand touchpoint. In this episode, our guest speaker, Jim Caruso, Chief Innovation Officer at Elevate, sits down with our host, Jim Keller, AWS Global CEO at Quantiphi, to unpack how they built EPIC (Elevate Performance and Insights Cloud) — an AI-native platform that connects fan, brand, and property data into a unified intelligence layer powering ticketing, marketing, and fan engagement for major sports and entertainment properties. What we cover: ✅ Why Elevate made the hard call to abandon dashboards and go all-in on LLM-driven user experiences ✅ The "last mover advantage" of entering a legacy-dominated market with zero technical debt ✅ How being both operator and technology builder gives Elevate a competitive advantage in product development ✅ The pivotal moment of migrating a multi-hundred-million-dollar ticketing business onto their own platform ✅ How agentic AI is democratizing data access for business stakeholders who don't write SQL ✅ What it means to win Sports Business Journal's Best in AI — not by bolting AI on top, but by building the system around it Who should tune in: ✅ Leaders in sports, entertainment, and live events exploring AI-driven fan engagement ✅ CIOs, CTOs, and innovation leaders evaluating agentic AI for business applications. ✅ Data and analytics leaders looking to move from dashboards to conversational intelligence ✅ Anyone interested in how AI is transforming personalization at scale #B2BPodcast #AgenticAI #FanEngagement #SportsInnovation #Elevate #QuantiphixAWS #APNProud #AWSPartners #Quantiphi #SolvingWhatMatters