Text modules, Macros, Ticket Checklists and Ticket Templates in Zammad

Show cased Zammad version: 6.6.0-alpha-1741969525.4f998fc4.bookworm (develop) Links to the pages I mentioned in the video in their appearance order: https://admin-docs.zammad.org/en/late... https://admin-docs.zammad.org/en/late... https://admin-docs.zammad.org/en/late... https://admin-docs.zammad.org/en/late... https://github.com/zammad/zammad/issu... --- Chapters: 00:00 Intro 00:22 Text Modules 03:36 Ticket Templates 06:16 Ticket Checklists 08:33 Macros --- Some information may be specific to a certain Zammad version and for this reason not yet or no longer be available to you. This video does not contain any sponsored content, still is flagged as advertisement because I may mention specific products or services. I don't get any money for that unless explicitly stated. Do you want to support me financially? Consider buying me a coffee: https://www.buymeacoffee.com/mrgenera... Important disclaimer: I worked for Zammad GmbH when this video was released. However, it is not sponsored nor connected to Zammad in any way. All opinions are my personal ones. Imprint: http://that-helpdesk-guy.de/imprint