Why businesses must fix broken processes before implementing AI with Amy Hitchner-Allison

In this episode of Leaders of the WoT, the host, Steve Miksta, sits down with Amy Hitchner-Allison, Founder and Owner of AHA Solutions Group, an Army Veteran and a Speaker, to discuss improving operational processes, identifying workflow gaps, and preparing teams to use AI responsibly. They cover how leaders can clarify outcomes, train employees on workable systems, and communicate openly about workplace change. Drawing on eight years of active-duty Army experience and a career in HR and recruiting, Amy explains how her work evolved toward helping businesses find leaks in time, revenue, and accountability. She emphasizes observing how work is actually performed, addressing knowledge gaps, and giving employees the context and training needed to adapt to new processes. Key Takeaways Build a workable process before adding AI; technology cannot fix an undefined system. Start with leadership’s pain points, then identify the few operational issues most limiting progress. Observe employees performing a process to uncover knowledge gaps, workarounds, and unclear outcomes. Define what a report or workflow must accomplish before deciding who does what and when. Explain the context behind operational changes so employees understand the purpose of their work. Discuss AI plans and policies openly so employees can prepare, protect company information, and contribute ideas. Episode Timestamps [00:00] - Teaser [01:32] - Introduction to Amy Hitchner-Allison and AHA Solutions Group [03:22] - Finding leaks in time, revenue, and accountability [04:22] - Balancing an ideal future state with operational reality [07:52] - Identifying leadership pain points and workflow problems [10:55] - Observing processes to find knowledge and skills gaps [15:30] - Giving people and AI the context behind the work [19:27] - Discussing AI openly with employees and Training employees [22:28] - Redesigning roles alongside AI [23:48] - Amy’s plans for a master’s program in AI engineering [24:56] - Where to learn more about AHA Solutions Group Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review. 🔗 Connect with the Guest Amy Hitchner-Allison and Her Company: 👉 LinkedIn - Amy Hitchner-Allison:   / amy-hitchner-allison   👉 LinkedIn - AHA Solutions Group:   / aha-solutions-group   👉 Website - AHA Solutions Group: ahasolutionsgroup.com 🔗Follow the podcast: 👉Spotify: https://open.spotify.com/show/033rjH7... 👉Apple Podcasts: https://podcasts.apple.com/us/podcast... 👉 YouTube:    / @opptyunlimited9222   🔗 Connect with the Host Steve Miksta: 👉 LinkedIn:   / stevemiksta   🔗 Connect with the Host Company, Oppty Unlimited: 👉 LinkedIn:   / opptyunlimited   👉 Website: https://www.opptyunlimited.com/