What’s new in Tiger Prism: 2026 features and what’s coming next

In this Ask the Experts session, Richard Burt and Matt Ringsell take a look at the key Tiger Prism developments introduced during 2026 and demonstrate some of the latest features in action. Discover Global Search, new reporting and export options, Teams Auto Attendant reporting, improvements to My Activity, data pivoting in Analytics and more. We also take a first look at upcoming developments, including improvements to access management, queue reporting and the move to .NET 10. Whether you’re looking to make reporting easier, get more from your communications data or see what’s next for Tiger Prism, this session brings together the latest updates and practical demonstrations. 00:00 Introduction 01:56 What’s new in Tiger Prism for 2026 05:25 Data sources and mobile billing 08:54 What’s coming next 10:53 Global Search 16:47 Answer by Time of Day reporting 21:19 Teams Auto Attendant reporting 24:28 Scheduled widgets and export formats 27:02 Modern email delivery 28:14 My Activity improvements 33:00 Webex and Zoom reporting 36:54 Data pivoting in Analytics 44:07 Saving widgets and Quick Dates 46:45 What’s coming in 2027 47:44 Access management improvements 52:30 Upcoming queue reporting 54:15 February Ask the Experts and Prism Lounge 55:37 Closing