How To Have A Difficult Conversation

Most difficult conversations go wrong before they've even started. Here's why. 🎙 In this episode of The Leader's Kitbag, Ben Morton shares the single most common reason difficult conversations with employees go sideways - and the simple fix that makes them far easier to have. ⚙️ When feedback is vague, the other person has nothing solid to engage with. So they push back on the words that feel unfair. You're no longer talking about the behaviour. You're debating whether your description is accurate. And just like that, you've lost the conversation. 🧭 The good news? Specific feedback is far easier to receive than vague feedback - and far more likely to change behaviour. In this episode, Ben shows exactly how to structure what you say so there's nothing to argue with. 👥 This episode is especially useful for leaders and managers who need to know how to have a difficult conversation at work - whether that's addressing poor performance, lateness, attitude or any other sensitive issue. ••👇 In this video, you'll learn:•• 🎯 Why vague feedback triggers defensiveness before the conversation has even started 🧠 Why words like "always" and "never" derail difficult conversations 🚀 How to structure specific, behavioural feedback that leaves nothing to argue with 📋 Why being specific actually makes it easier - not harder - to have a difficult conversation with an employee 🤝 The one question to ask yourself before every difficult conversation How you say something matters as much as what you say. Get the specifics right, and the conversation takes care of itself. 🔔 Subscribe for grounded leadership and management insights you can apply immediately. Watch the previous episode here: [   • The Feedback Mistake That Kills Motivation  ] *🧑‍💼 About Ben Morton* Ben Morton is a leadership coach, keynote speaker, and former Army officer. He works with leaders and organisations to build practical leadership capability that holds up under pressure. Drawing on experience from the battlefield to the boardroom, Ben helps leaders support, develop, and look after their people so they can deliver the results they're accountable for. 📩 Connect with Ben 🌐 Website - www.ben-morton.com 🔗 LinkedIn -   / benmortonleadership   📸 Instagram -   / benmortonleadership   🎵 TikTok -   / bmleadership   #HowToHaveADifficultConversation #HowToHaveADifficultConversationAtWork #HowToHaveADifficultConversationWithAnEmployee #Leadership #LeadershipDevelopment #LeadOn #Management #Feedback #DifficultConversations #LeadershipTips #NewManagers