Governance, Leadership and Keeping Your Nerve - Ep 4 | Sarah Batchelor

Rodney is joined by Sarah Batchelor, chief executive of Nova Reach Care, for a wide-ranging conversation on governance, leadership and improving quality across care and support. Drawing on decades in healthcare and social care, Sarah discusses her forthcoming book, the value of clear standards, and the practical leadership habits she uses to build positive teams—from recognising good work to setting shared goals. She also reflects on lessons from working in the US, including a strong focus on customer care. The conversation explores regulation, inspection anxiety and the challenges facing providers awaiting registration or re-inspection. Sarah shares her view on clearer, more consistent interpretation of requirements, alongside her plans for bespoke training that connects organisational values, knowledge, competence and practice. Relevant listening for care providers, managers, leaders and anyone working to strengthen quality and culture. The Care & Support Pod is brought to you by HomeSuite — the AI-powered platform built for care and support providers. Discover how HomeSuite can help your service save time, strengthen compliance and improve outcomes at https://homesuite.pro