Retail Crime Uncovered - S4:Ep1:Behind the Screens! Security Ops Centres & Facial Recognition Debate

In Spotlight, we go behind the screens at Boots’ Security Operations Centre. In conversation with their award-winning CARE Operations Manager, Phil Bance, Emmeline explores the technology, operational realities and, most importantly, what having a SOC means for colleagues on the shop floor. In Newscast, Sinead and Emmeline turn their attention to live facial recognition, unpacking the debate around its use in retail - and focusing on one of the most important questions of all: who creates, owns and controls the watchlist?