How to Troubleshoot Swany Nexus Heated Gloves and Mitts

Heated glove not heating? Most Nexus problems can be diagnosed at the counter in a few minutes. This walks owners and retail staff through the three checks, in order, and shows you how to tell a battery problem from a glove problem before anyone files a warranty claim. STEP 1 — CONFIRM IT'S BEING USED CORRECTLY More often than you'd think, this is the whole issue. Is the battery charged? Is it securely connected? Does the controller power on? You'll see the LED light up. Does the heat level change when you press the button? Has it had a few minutes to warm up? A glove that's been sitting in a cold car won't feel hot the second you press the button. STEP 2 — CHECK THE BATTERIES Connect both to the charger and make sure the magnetic charger is fully seated on the port. The LED power level lights should blink while charging — that's how you know it's accepting a charge. If one battery won't take a charge, try it with a charger you know is good before assuming the battery is bad. A dead charger looks exactly like a dead battery. If it charges fine on the known-good charger, it's the original charger that needs replacing. STEP 3 — SWAP THE BATTERIES This is the step that answers most questions. Put the left battery in the right glove and the right battery in the left, then watch what happens. If the problem follows the battery → the battery is defective. If the same glove stays dead no matter which battery is in it → the problem is in the glove: the controller, the wiring, or a heating element. WHERE IT GOES FROM THERE Battery failure is covered under the ewool guarantee. Glove failure goes through the Swany warranty program. ONE THING TO BE CLEAR ON Don't replace a battery until you've confirmed it's actually defective through these steps. The swap test takes two minutes, and it's the difference between solving the problem and sending out a part that wasn't broken. PRE-WARRANTY CHECKLIST ☐ Batteries charged ☐ Securely connected ☐ Controller powers on ☐ Heat setting changes ☐ Batteries swapped ☐ Issue isolated Work down that list before you file anything and you'll have your answer. A printed version is available for shop counters. LINKS Nexus Heated Glove: https://swanyamerica.com/products/sx-32 Nexus Heated Mitt: https://swanyamerica.com/products/sx-33 Swany warranty: https://swanyamerica.com/pages/warranty FAQ: https://swanyamerica.com/pages/faq Contact us: https://swanyamerica.com/pages/contact Still stuck after working through all three steps? Reach out and we'll take it from there. #Swany #NexusHeatedGlove #HeatedGloves #Troubleshooting #SkiGloves #ewool #ProductSupport #SkiShop