Transparency, Influence and Accountability Standard Webinar | Consumer Standards Series

Join us for an insightful session focused on the Transparency, Influence and Accountability Standard, ideal for those leading and delivering housing services in housing associations, local authorities and ALMOs. Hear from Anne-Marie Bancroft, our Head of Consumer Regulation, on the key aspects of the standard and its significance for registered providers of social housing. We also have the pleasure of being joined by Jo-Anne Morgan, Director of Governance at Altair, and Anne Bijum, Assistant Director Customer at Thrive Homes UK. Hosted by Altair Ltd and chaired by Michael Appleby, Managing Director, this engaging session sheds light on the expectations of the standard, which requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account.