Lessons Learned from Lessons Learned | Nick Milton

Lesson learning is something most organisations attempt but are rarely satisfied with. This talk covers the principles of lesson learning, and explores what is needed for lessons to systematically and reliably drive change and improvement. Speaker Bio Nick Milton is director and co-founder of Knoco Ltd, with over 20 years experience in Knowledge Management. Originally part of the British Petroleum KM team in the 90s, Nick has helped develop and deliver KM strategies, implementation plans, and services in a wide range of different organizations around the globe. He has given keynote speeches at most of the leading international Knowledge Management conferences, is a member of the International Organization for Standardization (ISO) working group currently developing a KM standard, and has authored or co-authored six books including The Knowledge Manager's Handbook, The Lessons Learned Handbook, and Designing a Successful KM Strategy. Chapters: 00:00 - Why Lessons Learned Programs Fail in Most Firms 02:27 - What Big Oil and Aviation Get Right About Learning 05:26 - Why Satisfaction With Lesson Learning Is Middling 07:09 - The 3 Levels of Lesson Learning Maturity 09:02 - Level 1: Why Lessons Databases Become Graveyards 14:25 - Level 2: When Learning Actually Changes Behavior 19:00 - How to Identify and Capture Quality Lessons 22:48 - The Practice Owner: Who Turns Lessons Into Standards 28:39 - What Technology Actually Helps Lessons Stick 31:56 - Level 3: Hunting Lessons Before Projects Fail 35:09 - How to Move From Information to Action #LessonsLearned #KnowledgeManagement #AECLeadership #ContinuousImprovement #EngineeringManagement == Learn More == ⛰️ Register for KA Connect: https://www.knowledge-architecture.co... 🚀 Synthesis, the Intranet, LMS, and AI Search Solution for AEC: https://www.knowledge-architecture.com 📬 Subscribe to the "Smarter By Design" newsletter: https://www.knowledge-architecture.co... 🔔 Subscribe to our channel:    / @knowledgearchitecture   == Related Videos == KA Connect Talks: https://www.knowledge-architecture.co... Smarter By Design Podcast:    • Smarter by Design Podcast   Introduction to Knowledge Management for AEC Firms:    • Introduction to Knowledge Management for A...   AI-Powered Knowledge Management:    • KM 3.0 Basics: AI-Powered AEC Knowledge Ma...   Synthesis Intranet + LMS Tours:    • Synthesis in Action: AEC Intranet Tours