Crack on Your iPhone Duo Screen? Here's What Apple Says to Do

Crack on your iPhone Duo screen? On Monday, October 26, Apple told 9to5Mac and MacRumors it is "aware of an issue impacting the inner display on a small number of iPhone Duo units," and that affected owners "should contact AppleCare for a replacement." Here is what Apple said, what it didn't, and exactly what to do if yours cracks, read from the sources on Wednesday morning, October 28. In this video: ✅ Apple's full statement, word for word (via 9to5Mac and MacRumors) ✅ What Apple did NOT say: the cause, how many phones, a cost, a fix (MacRumors: "Apple did not say what causes the cracking, or if a fix is planned") ✅ What the reporters add: 9to5Mac says you do not need AppleCare+ for this replacement, and carrier buyers should contact AppleCare directly; MacRumors says, according to Apple, it shows up shortly after purchase, not over time ✅ What a crack looks like (center line of the hinge, a stuck white block of pixels, a stuck feeling or a pop first) and why some viral photos are AI fakes ✅ If yours cracks: AppleCare, not the carrier; in-store swaps with limited stock; Apple's 14-day return window (launch-day Apple buyers: until Friday, November 6); Apple's one-year limited warranty ✅ Apple's own hinge support page: no diagnostics or software fix, remove the case, check the hinge, then the inner display is replaced ✅ Not cracked: AppleCare+ within 60 days, don't peel the cover layer ($19 / $49 to replace the cover layer, per MacRumors on iFixit), handling ✅ What's still unknown, and my keep-or-return take Chapters: 0:00 Apple answered 0:25 Apple's exact words 1:02 What Apple didn't say 1:23 What 9to5Mac and MacRumors add 1:57 What a crack looks like 2:25 If yours cracks: 4 steps 3:13 Apple's own hinge page 3:46 Not cracked? Three things 4:45 What's still unknown 5:16 The short version Apple's words (statement to 9to5Mac and MacRumors, Mon Oct 26): "We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement." Reported, not Apple's words: no AppleCare+ needed, contact AppleCare not the carrier (9to5Mac, Oct 26); limited replacement stock, shows up shortly after purchase (MacRumors, Oct 26); about ten cases seen by Sunday (9to5Mac, Oct 25); a hinge support bar that may not retract (iFixit's theory, via MacRumors). Read on Apple's pages Wed Oct 28, ~9:05 am ET: support.apple.com/148323 (hinge issues), Apple One (1) Year Limited Warranty, apple.com/applecare. Apple did not say the replacement is free, and no repair price for the inner display appears on any page we read. My first video on the cracks (what to do if yours does):    • iPhone Duo Screen Cracking at the Hinge? W...   Every iPhone Duo video in order:    • iPhone Duo launch week: how to get it, wha...   Subscribe for the iPhone Duo, sourced, every day this week. #iPhoneDuo #Apple #AppleCare