How to Build a Leadership Team Without Burning People Out - with Aimee Lucas | Episode #173

In this episode of Fine Answers, Jay sits down with Aimee Lucas, Practice Manager at Burke Britton, for a raw and honest conversation about what it really takes to build a team — and build leaders — inside a growing small business. Aimee shares her 15-year journey from receptionist to PA to running the operational side of the business, and the mindset shifts that came with it. She and Jay dig into the real lessons learned along the way: why relationships are the foundation of everything, how transparency about business goals changes the way a team shows up, why "hire slow, fire fast" became a guiding principle, and how self-reflection turned out to be the hardest — and most valuable — skill to develop as a leader. They also talk about the challenge of stepping back from "doing" to "leading," how to support a team member who says they're overwhelmed, why personality differences matter more than people think, and how technology and AI are being used as a force multiplier for relationships — not a replacement for them. This is an unscripted, behind-the-scenes look at what it actually looks like to grow a business and grow people at the same time. In this episode: Aimee's journey from reception to Practice Manager Why relationships are the #1 lever in leadership Building transparency and trust with your team The "hire slow, fire fast" philosophy Supporting team members through overwhelm Letting go of "doing" to focus on leading Using AI as a force multiplier, not a replacement If you enjoyed this episode, subscribe for more honest conversations about leadership, business growth, and building great teams. If you are seeking personal financial advice specific to your circumstances you can contact the team at Burke Britton Financial Partners on 0352217700, admin@bbfp.com.au, visit our website at www.bbfp.com.au or book a 15min call to see how we can help you via https://bookings.cloud.microsoft/book... PB Financial Solutions Pty Ltd trading as Burke Britton Financial Partners ABN 67 097 381 523. PB Financial Solutions Pty Ltd trading as Burke Britton Financial Partners are Authorised Representatives of AMP Financial Planning Pty Limited, ABN 89 051 208 327, AFS Licence No: 232706. Any advice contained in this podcast is of general nature only and does not constitute personal financial product advice. In preparing this podcast, no account was taken as to the objectives, financial situation or needs of any particular person. Therefore, before making any decision, listeners should consider the appropriateness of the advice with regard to their particular objectives, financial situation and needs.