ServiceNow mini project - Outage Impact Radar ServiceNow PDI

In this ServiceNow PDI walkthrough, I built and debugged Outage Impact Radar a portfolio project that automatically detects duplicate incidents and escalates priority based on business impact. 🔍 What this demo covers: Automated duplicate incident detection logic Impact-based priority escalation via Business Rules Live debugging of a Business Rule that wasn't firing as expected Resolving a conflict with ServiceNow's out-of-the-box Priority Lookup Rule 🛠️ Built with: Incident Management · Business Rules · Script Includes · CMDB #ServiceNow #ITSM #ServiceNowDeveloper #IncidentManagement #PDI #servicenowprojects #portfolio