AIDET Communication Framework | Staff Training Video

This video provides an overview of AIDET, a communication framework used by healthcare professionals to build trust, reduce patient anxiety, and ensure clear, compassionate interactions. AIDET stands for: ✅ Acknowledge – Greet patients with warmth and eye contact ✅ Introduce – Share your name, role, and credentials ✅ Duration – Set expectations for wait times and procedures ✅ Explanation – Clearly explain what you’re doing and why ✅ Thank You – Express appreciation and build connection This training is part of Pullman Regional Hospital’s commitment to providing consistent, high-quality care to every patient, every time. This video is for internal training purposes at Pullman Regional Hospital. If you have questions please contact marketing@pullmanregional.org.