A Conversation with Mary Jo Bitner - Thoughts and Insights from Over 30 Years in Services

CSL Executive Director Thomas Hollmann has a conversation with Mary Jo Bitner, Executive Director Emeritus of the Center for Services Leadership and Emeritus Professor of Marketing. In their conversation, Thomas and Mary Jo take an insightful and engaging look at Mary Jo’s impact and influence on the science and practice of service over the course of her 30 year career. Mary Jo and Thomas also discuss future thinking in the services discipline, among other interesting topics. To learn more about the Center for Services Leadership, please visit: https://csl.wpcarey.asu.edu Follow us on LinkedIn: / the-center-for-services-leadership Follow us on Twitter: https://x.com/WPCCSL Thanks for Watching!