Build a Virtual Agent in ServiceNow | Full Demo with NLU, KB, and Incident Creation

Ready to build your first ServiceNow Virtual Agent from start to finish? In this step-by-step demo, I’ll show you how to create a conversational chatbot experience using: ✔️ Virtual Agent Designer ✔️ Natural Language Understanding (NLU) ✔️ Knowledge Base Integration ✔️ Incident Creation with user inputs ✔️ Service Portal setup & testing This tutorial covers everything—from training utterances and mapping intents, to designing workflows that escalate to live agents or create tickets. Whether you’re just getting started or looking to sharpen your ServiceNow skills, this video has you covered. 🔧 What You’ll Learn: How to configure your NLU model with intents and utterances How to build dynamic Virtual Agent flows with branching logic How to link knowledge articles and route based on user input How to pass variables into incident records How to add the chatbot to the Service Portal 🙌 Don’t forget to like, subscribe, and visit DevLifeCrisis.com for more pro-level ServiceNow content, tools, and tips. #ServiceNow #VirtualAgent #AI #NLU #ServicePortal #LowCode #ServiceNowDeveloper #IncidentAutomation #DevLifeCrisis