AI for Airbnb Management: Guest Support, Cleaning and Maintenance | Base360

How AI handles guest support in a short-term rental operation, and where your team still decides: house manuals, the Unified Inbox, cleaning and maintenance in one property management system. Book a demo: https://base360.ai/yt In this 27-minute walkthrough, Michael Buggy from the Base360 team follows guest issues through Base360, from the house manual the AI answers from to the maintenance task an engineer closes. What you'll see: • House manuals per property: Wi-Fi, heating, appliances and check-in steps, with guest-facing and staff-only photos, notes and videos • AI replies to guests from your own house manual, as drafts or automatic replies, and hands over to your team when it isn't sure • One inbox for guest messages and calls, with call recordings and AI call summaries • Urgent guest messages, like a lockout, escalated to a manager • A maintenance task proposed from a guest conversation and approved by a person • Cleaning schedules built from checkouts, with cleaners told when the job time changes • Private links for cleaners and engineers: access details, checklists and photo evidence • One activity feed for a recurring problem at a property Quick answers Can the AI reply to guests on its own? Only if you let it. You choose no AI, drafts only (it writes, a person sends) or automatic replies. When it cannot answer safely, it hands over to your team instead of inventing an answer. Where does the AI get its answers from? From the guest-facing part of your house manuals: Wi-Fi, heating, appliances and parking, with their photos and videos. Internal notes and staff-only photos stay hidden from guests. Does a guest message create a maintenance job automatically? No. The AI proposes a job from the conversation and a person approves it. The task form opens already filled in. Do contractors and cleaners need an app or a login? No. Each gets a private link with their jobs, access details and instructions. Full guide: https://base360.ai/ai-short-term-rent... Chapters 0:00 What this walkthrough covers 0:13 House manuals: check-in steps and access details in one place 1:31 The AI answers guests from the house manual 2:09 Guest-facing vs internal-only photos 2:27 Heating troubleshooting with photos, steps and video 5:13 The house manual as an internal database 7:10 Unified Inbox: guest messages and calls in one place 7:52 Call recordings and AI call summaries 9:11 Call routing for your team 9:41 Urgent messages escalated to a manager 11:12 AI reply modes: drafts or automatic replies 11:25 From guest troubleshooting to a proposed maintenance task 13:05 Hot water and cleaning complaints 13:57 Cleaning schedule built from checkouts 14:56 Extensions and late checkouts 15:50 Manual checks instead of paid cleans for no-shows 16:38 Cleaner links, checklists and photo evidence 17:42 Cleaners told when the job time changes 18:26 Maintenance tasks and expenses: who pays 19:34 Engineer links, access details and checklists 20:17 One activity feed for a recurring problem 21:42 End to end: from booking to check-in 24:27 A problem during the stay: from AI reply to engineer 25:52 After the fix: following up with the guest Base360 is property management software for short-term rental operators: channels, pricing, guests, cleaning, maintenance, team and finance in one platform. Built by the team behind The Flex, a short-term rental operator since 2019. Book a 30-minute demo: https://base360.ai/yt Website: https://base360.ai #AirbnbHost #ShortTermRentals #PropertyManagement