Episode 20: Crisis Comms in Action: Fire at City Hall!

As government communicators, we spend a lot of our time making sure residents in our cities, counties, and districts are informed about important information, especially in times of emergency. This public messaging is key, and we’re often the first ones to know and are responsible for getting word out the right way. But what do you do when it happens to you? In this episode, Chino Hills Community Relations Manager Valerie McClung and Public Information Officer Nicole Freeman discuss how they responded to a fire at their City Hall and continued to provide services to their community. From August 10, 2025.