How to Use Customer Insights Journeys in Dynamics 365

In this video, John Lawrence, Lead Consultant at Wild Tech, explores Customer Insights Journeys in Dynamics 365. He provides a step-by-step demonstration of real-time marketing features, including segmentation, triggers, and automated customer journeys. Key Learnings: • How to create and manage customer segments using behavioural data and attributes to personalise marketing campaigns. • How to build automated customer journeys using triggers, emails, SMS, and push notifications. • How to track marketing performance with reporting and analytics, including engagement metrics and customer insights.