Updates to Mandated Reporter Training: OCFS Press Conference

The New York State Office of Children and Family Services (OCFS) today announced the launch of the State’s new mandated reporter training for all professional groups required by state law to report suspected child abuse and maltreatment. A key focus of the new training is an implicit bias component to prevent calls to the Statewide Central Register of Abuse and Maltreatment (SCR) based on race and poverty. In addition to implicit bias training, updates also include material to explain the impact of adverse childhood experiences (ACEs) on children and families to prevent inflicting additional trauma by unnecessarily subjecting a family to a child protective services investigation. The new training will also help mandated reporters identify when a family could instead be supported by directing them to culturally responsive, effective and community-based programs through OCFS’ new HEARS family line (Help, Empower, Advocate, Reassure and Support). Anyone can call 1-888-55HEARS (1-888-554-3277) Monday through Friday from 8:30 a.m.– 4:30 p.m.