S2EP25 Accessible Marketing, Ticketing, and Digital Communications

we're stepping into the part of the performing arts experience that shapes everything, and I mean everything, about how audiences feel in your building. Front-of-house operations. Customer service. The lobby, the entrances, the ticketing experience, the human interactions that define the night before the curtain ever rises. And here's the truth. Front-of-house is where accessibility becomes real. It's where inclusion becomes visible. It's where trust is built, or broken. Today's episode: Front-of-House Operations and Customer Service. Where inclusion becomes experience, one interaction at a time.