How SDR Leaders Balance Daily Operations & AI Automation (Without Burning Out Reps)

Balancing Daily SDR Operations & AI Automation Without Rep Burnout | SDR Leaders Masterclass In this SDR Leaders Masterclass, Dave Wilkins is joined by Bassel Jane (BJ), Senior SDR Manager at Exabeam, to discuss how sales development leaders can balance high-volume daily operations, AI automation, and team burnout across international regions. Key Topics Covered: The Core Leadership Challenge: Managing the three essential SDR operating systems simultaneously—people development, operational rhythm, and pipeline creation. The AI Tech Stack: How to use tools like 6sense, ZoomInfo, Outreach, and Gemini to automate friction and research without sacrificing human judgment. Strategic Time Management: Structuring a weekly calendar with protected focus blocks for coaching, pipeline hygiene, and executive outreach. 3 Principles for Modern SDR Teams: Automating low-value friction, protecting human connection, and inspecting conversation outcomes rather than pure activity numbers. Live Q&A: Audience questions covering multi-client management, data orchestration via MCPs, and enforcing manual humanization in AI-generated emails.