Organisational Behaviour LO4: Leadership, Management and HRM in Hospitality | OTHM Level 6

What makes a great leader in a hotel, airline or tour operator, and how do organisations grow their future managers? This lesson for Learning Outcome 4 of the Organisational Behaviour and Performance unit helps you critically analyse the role of leadership, apply organisational behaviour theories to appraise leadership and management, and justify the role of Human Resources Management in developing leaders. We start with Kotter's (1990) distinction between leadership and management, then work through trait and behavioural theories, Lewin's autocratic, democratic and laissez-faire styles, Blake and Mouton's Managerial Grid, Hersey and Blanchard's situational leadership, Fiedler's contingency model, path-goal theory, transactional and transformational leadership (Burns, 1978; Bass, 1985), servant leadership (Greenleaf, 1977), authentic leadership and emotional intelligence. You will apply Maslow, Herzberg, Vroom and Adams to motivation and job satisfaction, Tuckman and Belbin to teams, and the Thomas and Kilmann modes to conflict. Cases include the P&O Ferries dismissals of 2022, Hilton's 2023 ranking as the World's Best Workplace, hospitality research on servant and ethical leadership, and an illustrative hotel general manager scenario. The final section shows how strategic HRM, recruitment and selection, training, appraisal, talent management and succession planning build leadership pipelines, using CIPD guidance. This video is for learners on the OTHM Level 6 Diploma in Tourism and Hospitality Management preparing the Task 2 leadership presentation. Study the OTHM Level 6 Diploma in Tourism and Hospitality Management with UK Versity: https://www.ukversity.co.uk In this lesson Introduction Leadership versus management Why leadership matters in hospitality Trait, behavioural and situational theories Transformational, servant and authentic leadership Appraising leadership: P&O Ferries Motivation, teams and conflict How HRM develops leaders Summary and assignment link Watch the full playlist on the UK Versity channel:    / @ukversity   Course enquiries: admin@ukversity.co.uk #OTHM #Leadership #HospitalityManagement #TourismManagement #HRM #OrganisationalBehaviour #UKVersity #Motivation UK Versity disclaimer: This video is UK Versity teaching material for learners on the OTHM Level 6 Diploma in Tourism and Hospitality Management (603/2315/2). UK Versity is an OTHM approved centre; the video is produced by UK Versity and is not issued or endorsed by OTHM Qualifications. It is for study only and is not legal, financial or professional advice. Organisation names are used for educational comment only. Information is correct at the time of recording; always check current guidance and your assignment brief. Photographs are public domain or openly licensed images via Openverse. © UK Versity Online Limited. All rights reserved. COPYRIGHT NOTICE: All content in this video is the exclusive intellectual property of UK Versity Online. This video, in whole or in part, may not be copied, reproduced, distributed, uploaded to any third-party platform, embedded, or integrated into any website, application, or learning management system without the prior written permission of UK Versity Online and the payment of applicable royalties. Unauthorised use, reproduction, or distribution of this content constitutes an infringement of UK Versity's intellectual property rights and will be subject to legal action under applicable UK and international copyright law. For licensing or permissions enquiries, contact: info@ukversity.co.uk