Why IT and security can’t stay siloed in the AI era | Kenneth Gonzalez, SuperOps and Guardz

AI runs on data, and data scattered across siloed IT and security tools leaves AI with nothing useful to work with. In this conversation recorded in Miami, Arvind Parthiban, CEO and co-founder of SuperOps, and Dor Eisner, CEO and co-founder of Guardz, join former Gartner analyst Kenneth Gonzalez, lead advisor at Pretty Simple Group, to talk about why IT operations and security need to converge, and what that means for MSPs and lean IT teams. They get into shrinking MSP margins, the move from break-fix and retainer models to outcome-based services, why agents are only as good as the data fabric underneath them, the governance gap most companies have around AI, and how leaders can manage the cultural shift without stalling the business they run today.