When the People You Hire Drop the Ball | Tea & Coffee Hub Ep. 50

Source: https://www.podbean.com/eau/pb-aigis-... You hired the right person. You checked their experience. You explained what you needed. And then... they didn't deliver. What happens next? In this episode of Tea & Coffee Hub, Karen and Steve talk about something almost every business owner eventually experiences: relying on another person to get something done and having them drop the ball. Steve shares the story of a business owner whose entire launch was hinging on a new website. The products were ready. Marketing plans were in place. But the person hired to build the website essentially went AWOL. Karen shares a similar experience with a website that was supposed to take three days but still wasn't finished six weeks later. But they also raise an important question: Did the person fail to meet expectations, or did you fail to clearly set them? Sometimes the problem isn't the vendor. It's expecting a $200 contractor to deliver a highly customized project without clearly defining the scope, timeline, and deliverables. Karen and Steve discuss: Setting clear expectations before work begins Building extra time into important deadlines Why the deadline you give someone doesn't always need to be your real deadline Scheduling regular project check-ins Agreeing on how you'll communicate Catching misunderstandings before weeks of work are wasted Following up instead of assuming everything is going according to plan Giving someone a smaller project before trusting them with something critical Why every important responsibility needs a backup plan Handling unreliable employees, partners, and family members Using trial periods before making long-term commitments Why operating agreements and contracts matter Knowing when it's time to stop giving someone another chance And a backup plan doesn't mean doing everything yourself.   Set the expectations.Communicate.Follow up.And always know your Plan B.