What Brings You In Today Ep. 64 | Zach White, Epic & MyChart

Zach White, Director of Epic Systems and Applications at SGMC Health, joins the podcast to discuss MyChart and how digital health technology is helping patients take a more active role in their healthcare. He explains how MyChart provides secure access to test results, appointment information, provider messaging, medication lists, and medical records, all from a phone or computer. The conversation explores how MyChart helps patients stay connected with their care team, manage chronic conditions, receive preventive care reminders, and coordinate care across multiple providers. Zach also shares how new features, including enhanced scheduling tools and healthcare-focused AI, are making it easier than ever for patients to access information and make informed decisions about their health. Whether you're already using MyChart or curious about getting started, this episode highlights how technology is improving convenience, access, and patient engagement across SGMC Health. Submit questions and follow us at: health.sgmc.org/podcast More info on MyChart: https://www.sgmc.org/mychart/ The information provided in this podcast is for general informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. The content presented reflects the opinions of the hosts and guests, and it may not necessarily represent the views of the health system. 00:00 Introduction: What Is MyChart? 01:17 Meet Zach White, Director of Epic Systems Applications 03:13 From Bedside Nursing to Health Technology 05:16 Checking Urgent Care Wait Times in MyChart 06:18 How Healthcare Has Become More Digital 08:14 Features Patients May Not Know About 10:22 New MyChart Improvements Coming Soon 11:06 Managing Chronic Conditions with MyChart 12:15 Preventive Screenings and Care Gap Reminders 13:49 Using Technology to Remove Barriers to Care 14:12 Healthcare-Focused AI and the Future of MyChart 15:01 How Epic Supports Better Patient Care 17:00 Why Everyone Should Sign Up for MyChart 18:38 Proxy Access for Parents and Caregivers 19:40 Self-Scheduling and Future Enhancements 21:21 Epic's Nationwide Healthcare Network 22:35 Sharing Medical Records Across Healthcare Systems 24:08 Becoming Your Own Health Advocate 25:12 Closing Remarks