ProTalk: "Core Systems in the AI Era"

ProTalk is a series of short video episodes featuring candid conversations with ReSource Pro leaders and industry experts. Drawing on real-world experience helping carriers and MGAs modernize their operations, each episode shares practical lessons on AI, technology transformation, and the systems that power the insurance business. Join Mark Breading, Senior Partner, Strategic Advisory, Heather Turner, Program Manager, and Jason McHugh, Carrier Practice Leader, as they discuss how AI is reshaping insurance core systems — policy admin, billing, and claims. Drawing on ReSource Pro's research tracking 162 core system deals in 2025 and decades of implementation experience, the panel covers what's actually changing in buying patterns, vendor capabilities, and the future of the system integrator model. Key Takeaways / Video Chapters 00:00 Welcome to ProTalk 01:12 Scope: core systems for carriers and MGAs 01:55 Three trends in core system purchases 03:12 The shift back to best-of-breed 04:04 The evolution of insurance software 05:00 The 80% common capability rule 05:55 Is core system affordability changing? 07:00 How AI is changing buying patterns 07:25 Research findings: AI and the buy-vs-build decision 08:23 How Jason sees it changing 09:27 How vendors are differentiating with AI 09:46 AI in claims and underwriting 10:54 What AI looks like inside vendor roadmaps 11:07 Every vendor has AI in their roadmap 11:57 AI tools across the implementation lifecycle 12:27 AI embedded in user workflows and maintenance 13:30 What AI means for implementation teams 13:45 Cloud as the foundation for AI acceleration 14:52 AI and integration challenges 15:12 Using AI for data mapping 15:58 What does AI mean for the SI business? 16:18 Why the SI model isn't going away 21:19 Closing thoughts and what's next AI is everywhere in the conversation around core systems, but real transformation takes more than tools — it takes insurance expertise, the right partners, and a clear strategy. Subscribe to our channel for more episodes of ProTalk, and learn how ReSource Pro's Technology Services team can help you navigate your core system journey, from vendor selection through implementation and beyond. Learn more about ReSource Pro: https://www.resourcepro.com/ Talk to a carrier expert: https://schedule.qualified.com/VPXs1WZ Connect with us on LinkedIn:   / resourcepro   #Insurtech #ArtificialIntelligence #InsuranceTechnology #CoreSystems #ClaimsAI #UnderwritingAI #ReSourcePro #ProTalk