5.6 Risks of Poor Data Management

Poor data management can create significant risks for an organisation, affecting decisions, efficiency, customer service, security and compliance. This lesson explains what poor data management looks like, including inaccurate or incomplete records, duplicate entries, outdated information, weak filing systems, inappropriate sharing and poor record retention. It then explores three major risks: poor decision-making, reduced operational efficiency and declining customer service. You will also learn how reliable data supports communication, financial management, compliance and effective risk management. The lesson concludes with practical controls for reducing these risks, such as following information-handling procedures, maintaining accurate and current records, protecting confidentiality, reporting issues promptly and documenting changes to create an audit trail. It highlights the responsibilities of business administrators, including checking information before it is stored or shared, following agreed procedures and verifying that records are complete and current before handoff. Read the related CMS Vocational Training guide: https://cmsvoc.co.uk/blog/data-protec... Chapters 00:00 What poor data management means 01:10 Why accurate and reliable information matters 01:44 Three major organisational risks 02:25 Effects on customer service, security and compliance 02:57 Controls for reducing data-management risks 03:21 Business administrator responsibilities 04:45 Final checks and maintaining high-quality information