How to Improve Staff Wellbeing and Engagement in Your Contact Centre

In the era of The Great Resignation, staff wellbeing and engagement is certainly a hot topic right now. Many employees are leaving due to feeling burnt out, unsupported, or undervalued in their roles. In fact, our research shows that 72% of workers said they were burnt out, and 52% said there had been an increase in workload since the beginning of the pandemic. In the contact centre world, 64% of people reported that they were losing between three to four hours of work each month due to poor work-related mental wellbeing. And this could have a huge effect on the wider business! To talk about how leaders can improve wellbeing and company culture, we invited Natalie Calvert, CX+EX Coach & Expert, and Sean McIver, Product Owner at MaxContact, to a recent webinar. Watch to learn: • Why leaders should care about employee wellbeing • The impact of wellbeing on staff retention • How to reduce stress for contact centre workers • Dealing with employee wellness and engagement in a remote setting • How to balance business needs with employee needs • 5 ways to improve staff wellbeing and engagement Key links: • Natalie’s LinkedIn: https://www.linkedin.com/in/natalieca... • Sean’s LinkedIn:   / seanmciver   • Poor mental wellbeing costs UK contact centres almost £1 billion each year: https://www.maxcontact.com/duty-of-ca... #wellbeing #staffengagement #contactcentre #callcentre 🔴 Subscribe for more content on YouTube:    / @maxcontact2307   😀 Connect with us on Social Media: Facebook:   / maxcontactomni   LinkedIn:   / max-contact   Twitter:   / maxcontact2